Support
After sales customer service is available, but leaves something to be desired
Every good cell phone monitoring app needs to offer quality customer support and technical service to
ensure customers can get answers to their questions in a timely manner. Unfortunately, we did not find
this to be the case during our TrackMyFone review.
TrackMyFone has no presales support, which means you are unable to ask any questions about cell phone
monitoring before you make a purchase. For this reason, we do not recommend this product for potential
customers with no previous spy app knowledge.
When it comes to technical support though, TrackMyFone uses an email ticketing system. We
contacted the support staff several times and they responded within 24 hours each time, which is
faster than many competitors. However, the replies were generic and did not always result in the
successful resolution or our issue.
“Replies were basic and did not help resolve our problems.”
While TrackMyFone does have a relatively responsive support team, the lack of in-depth responses or
effort to make sure our problems were resolved left us with something to be desired regarding customer
service.